Rental Terms & Conditions

Effective date: July 21, 2026

These Rental Terms & Conditions ("Terms") are a binding agreement between you ("you," "Customer," or "Renter") and CoMo Crates LLC ("CoMo Crates," "we," "us," or "our"), a moving-tote rental business located in Columbia, Missouri. They apply to every rental of our totes, dollies, and related equipment (together, the "Equipment").

By placing a booking, you agree to these Terms. In addition, we require a signed rental agreement before your Equipment is delivered. If you book on behalf of someone else or a household, you represent that you are authorized to accept these Terms for everyone who will use the Equipment. If you do not agree, do not book.

1. Eligibility

You must be at least 18 years old and able to enter into a binding contract to rent from CoMo Crates. You agree to provide accurate, current, and complete information when booking, including your name, contact details, and correct delivery and pickup addresses.

2. What's included

Each rental bundle includes a set number of XL attached-lid totes (approximately 27" × 17" × 12"), one or more tote dollies, peel-off labels, and zip-tie security seals, along with delivery and pickup within our service area. The exact quantities for your bundle are shown at the time of booking. The Equipment remains the property of CoMo Crates at all times; you are renting it, not buying it.

3. Rental periods, extensions, and returns

Rentals are booked in weekly periods (1, 2, 3, or 4 weeks). Your rental period begins on your scheduled delivery date and ends on your scheduled pickup date. Standard delivery and pickup times are set when you book, within our operating hours of 8:00 AM to 8:00 PM, seven days a week.

You may extend your rental by the week from your booking confirmation, subject to availability, before your period ends. If you keep the Equipment past your scheduled end date without arranging an extension, you will be charged the applicable additional-week rate for your bundle for each extra week or portion of a week until the Equipment is returned.

Bookings must be placed at least one (1) day in advance. We do not offer same-day delivery.

4. Payment and security deposit

Payment for your rental is due in full at the time of booking and is processed securely through our payment processor, Stripe. A refundable security deposit of $50 is also collected at booking.

After your Equipment is picked up and counted back in, your $50 deposit is refunded, less any amounts you owe under these Terms — including charges for lost or damaged Equipment, excessive cleaning, late return, re-trips, or out-of-area delivery. If the amount you owe exceeds the $50 deposit, you authorize CoMo Crates to charge the remaining balance to the payment method used for your booking.

5. Delivery and pickup

Delivery and pickup are included at no additional charge for addresses within 40 miles of Columbia, Missouri. For addresses beyond 40 miles, a flat $50 out-of-area fee applies to the rental (covering both delivery and pickup).

You are responsible for providing safe, legal, and reasonable access to the delivery and pickup location. Stairs are included at no extra charge, on any floor — just note stairs in your booking so we bring the right setup. If you authorize an unattended delivery or pickup, we will leave or collect the Equipment at the location you specify and may photograph it as a record of delivery and condition.

At delivery, please count the Equipment and confirm the quantity matches your bundle. If we arrive to deliver or pick up and cannot complete the visit because of a locked or blocked access point, unsafe conditions, no one available where required, or Equipment that is not emptied and ready for pickup, a $25 re-trip fee applies for each additional trip required.

6. Use of the Equipment

You agree to use the Equipment only for its intended purpose — packing and moving household or office goods — and to follow these limits:

• Each tote is rated to a maximum load of 500 lbs. Do not exceed it.
• When stacking totes, keep each tote at or below 100 lbs and stack no more than 5 totes high.
• Each dolly is rated to a maximum total load of 1,000 lbs. Do not exceed it.
• Do not stand or sit on the Equipment, drag loaded totes, or use the Equipment in any way that could cause damage or injury.

You may not place the following in the totes: hazardous, flammable, explosive, or toxic materials; loose liquids or anything likely to leak; perishable food or anything that will rot or attract pests; live animals; illegal items; or anything that could damage the Equipment or the property or safety of others. You may not sublet, lend, sell, or transfer the Equipment to anyone else, and you may not move it outside our service area without our written approval.

7. Condition and return

We sanitize every tote between rentals, and the Equipment is provided clean and in working condition. Normal wear — scuffs and light scratches — is expected and is never charged to you.

By your scheduled pickup date and time, all totes must be emptied, have their lids attached, and be nested and accessible at the agreed location. You do not need to be present for pickup as long as the empty Equipment is accessible. Any personal items left inside the totes at pickup are not our responsibility and may be discarded.

If Equipment is returned excessively soiled — for example with food, liquid spills, hazardous residue, or tape and sticker gunk beyond normal sanitizing — a cleaning fee of $10 per affected tote applies.

8. Loss and damage

You are responsible for the Equipment from delivery until it is picked up and counted back in by CoMo Crates. If any Equipment is lost, stolen, or damaged beyond normal wear, you agree to pay the following replacement charges:

• $25 for each lost or destroyed tote;
• $100 for each lost or destroyed tote dolly.

These charges are applied first against your $50 security deposit, and any remaining balance will be charged to your payment method on file, as described in Section 4.

9. Cancellations

You may cancel your booking for a full refund up to 2 days before your scheduled delivery date. Cancellations made within 2 days of delivery are charged 50% of the booking total. Returning the Equipment early does not entitle you to a refund; the weekly rate for your booked period still applies.

10. Your belongings and assumption of risk

You pack, load, lift, stack, and move the Equipment and your belongings at your own risk. CoMo Crates is not responsible for any damage to, or loss of, the items you place in the totes, or for any injury or property damage that occurs while you are handling, moving, or using the Equipment. You are responsible for packing safely and within the weight limits above.

11. Limitation of liability

To the fullest extent permitted by law, CoMo Crates's total liability arising out of or related to any rental is limited to the amount you paid for that rental. CoMo Crates is not liable for any indirect, incidental, consequential, or special damages, including lost time, lost profits, or damage to your belongings. The Equipment is provided "as is," and, except as expressly stated in these Terms, we disclaim all implied warranties to the extent permitted by law.

12. Indemnification

You agree to indemnify and hold harmless CoMo Crates and its owner from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising out of your use of the Equipment, your violation of these Terms, or your violation of any law or the rights of another party.

13. Delays beyond our control

We are not responsible for delays or failures in delivery or pickup caused by events beyond our reasonable control, including severe weather, road conditions, accidents, or emergencies. If such an event affects your rental, we will work with you to reschedule.

14. Our rights

We may refuse service, cancel a booking, or end a rental and reclaim our Equipment if these Terms are violated, if payment fails, or if the Equipment is being misused or is at risk. We may also refuse or discontinue service at our reasonable discretion.

15. Governing law and disputes

These Terms are governed by the laws of the State of Missouri, without regard to its conflict-of-laws rules. Any legal action or proceeding relating to a rental or these Terms shall be brought exclusively in the state or federal courts located in Boone County, Missouri, and you consent to the jurisdiction of those courts.

16. Changes to these Terms

We may update these Terms from time to time. The version in effect at the time you book governs your rental. When we make changes, we will revise the "Effective date" above and post the updated Terms on this page.

17. Entire agreement

These Terms, together with any signed rental agreement and the details of your booking, make up the entire agreement between you and CoMo Crates for your rental. If any part of these Terms is found unenforceable, the rest remains in effect.

Contact us

Questions about these Terms? Reach us at:

CoMo Crates LLC
Email: info@comocrates.com
Phone: 573-615-9883
Columbia, Missouri