Questions, answered straight

Delivery and pickup within 40 miles are included in every bundle. Addresses beyond 40 miles carry a $50 delivery fee — we'll confirm it with you before your delivery is scheduled.

No. Tell us where to leave the stack (porch, garage, breezeway) and we'll photograph the drop. Same on pickup — nest the empties where we can reach them.

Normal months: a week ahead is plenty (online bookings need at least 1 day's notice — no same-day delivery). August and May (Mizzou move-in/move-out): book the moment you know your dates. Inventory is finite and those weeks sell out.

Stairs are included at no extra charge, whatever the floor. Note it in your booking so we bring the right setup.

Full refund if you cancel at least 2 days before your delivery date. Within 2 days of delivery, cancellations are charged 50% of the booking total.

Yes — by your scheduled pickup, totes should be emptied, lids on, nested, and reachable. If we arrive and can't complete a delivery or pickup because of blocked access or totes that aren't ready, a $25 re-trip fee covers the extra trip.

Yes — a quick rental agreement. After you book, we email you a link to review and e-sign it (about a minute on your phone), and it's signed before we deliver. It's the same terms you agree to at checkout, just on the record.

27" long × 17" wide × 12" tall with an attached, interlocking lid — the working capacity of a large cardboard box. Rigid walls mean you can actually fill it with books without it failing.

Every tote is washed and sanitized between every rental. Not spot-checked — every one, every time. It's the whole point of renting instead of scavenging.

Liquids that can leak, anything hazardous or flammable, food that spoils, and anything irreplaceable enough that you'd rather carry it yourself. Standard moving rules.

Numbered zip-tie seals lock the lid shut. Useful when movers or roommates are involved — if the seal's intact, nobody's been in the tote.

Missing or destroyed totes are charged at $25 each, and dollies at $100 each. Charges come out of your $50 deposit first; anything beyond that goes to the card on file. Normal wear — scuffs and scratches — costs you nothing. Full details are in our Rental Terms.

Each tote is rated to 500 lbs, so pack away — books included. If you're stacking totes, keep each one around 100 lbs and stack no more than 5 high so nothing crushes. The dollies handle up to 1,000 lbs, so a full stack rolls just fine.

Just empty them and put the lids on — we sanitize every tote between rentals, so normal dust and dirt is on us. The only time there's a charge is excessive mess (food left inside, liquid spills, hazardous residue, tape or sticker gunk), which runs $10 per affected tote.

A refundable $50 security deposit is added at booking — fully refunded once your totes are counted back in. It's only kept for missing or destroyed totes.

Extend by the week from your booking confirmation, as long as the next customer hasn't reserved your totes. Extension pricing shows before you confirm.

Price a cart of large boxes, tape, and markers at a big-box store, add the gas for the runs to get them, then compare to a bundle. For most moves the totes win outright — and they don't collapse in the rain.